Terms of service

Last Updated: January 31, 2026

KEY POINTS SUMMARY

Before using ZXX, please understand these important terms:

Your Account & Eligibility

· You must be 18+ years old to create an account and make purchases

· Provide accurate information and keep your credentials secure

· One account per person; accounts cannot be shared or transferred

Shopping & Orders

· All prices in Indian Rupees (INR), inclusive of GST

· We accept cards, UPI, net banking, wallets, EMI, and Cash on Delivery (where available)

· Orders are processed within 24-48 business hours after payment confirmation

· Orders cannot be cancelled once shipped

· Products are for personal use only, not commercial resale

Returns & Refunds

· 15-day return window for eligible products from delivery date (20 days for VIP Members)

· Unopened products: Full refund/exchange within return window

· Damaged/defective products: Report within 24 hours with mandatory unboxing video and clear photos for replacement

· Opened haircare/skincare: Non-returnable for hygiene reasons unless damaged/defective

· Refunds processed within 3-5 business days after inspection approval + 2-7 working days for bank credit

· Return shipping: Self-ship required; costs up to ₹150 reimbursed upon approval (VIP Members: free)

Shipping & Delivery

· We ship within India only to serviceable pin codes

· Processing: 24-48 business hours (may extend during high-demand periods)

· Delivery: 2-8 business days depending on location (estimates, not guarantees)

· Free shipping available on select offers or for VIP Members on prepaid orders

· COD available subject to location and eligibility

· Inspect products upon delivery and report damage within 24 hours with unboxing video

Your Data & Privacy

· We protect your data and don't store complete payment card information

· You can access, correct, or delete your data anytime

· You can opt out of marketing emails at any time

Product Safety

· Always check ingredient lists for allergens

· Perform patch tests before using new products

· Read all labels, warnings, and directions before use

Important Contacts

· Customer Support: info@zxxcosmo.com

· WhatsApp: +91-98939 39388

· Working Hours: Monday-Saturday, 10:00 AM - 6:00 PM IST

TABLE OF CONTENTS

1. Acceptance of Terms

2. Definitions

3. Eligibility and Account

4. Products and Services

5. Orders and Payments

6. Shipping and Delivery

7. Returns and Refunds

8. Intellectual Property

9. User Conduct

10. Privacy and Data Protection

11. Disclaimers and Warranties

12. Limitation of Liability

13. Indemnification

14. Governing Law (India)
15. Changes to terms of service

16. General Provisions (including Severability)

17. Contact Information

1. ACCEPTANCE OF TERMS

Welcome to ZXX ("ZXX," "we," "us," or "our"). These Terms of Service ("Terms") constitute a legally binding agreement between you and ZXX, governing your access to and use of our website, mobile applications, and all associated services (collectively, the "Platform").

BY USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, PLEASE DO NOT USE THE PLATFORM.

2. DEFINITIONS

· "Beauty Products": Cosmetics, skincare, haircare, personal care, wellness, and grooming products

· "Content": All text, images, videos, graphics, product information, and materials on the Platform

· "Order": Your purchase request for products submitted through the Platform

· "Services": All features, functionality, and services provided through the Platform

· "VIP Member": Premium membership tier with enhanced benefits

3. ELIGIBILITY AND ACCOUNT

3.1 Age Requirements

· You must be at least 18 years old to create an account and make purchases

· Users aged 13-17 may browse with parental/guardian consent but cannot purchase

· Users under 13 are not permitted

3.2 Account Registration

· Provide accurate, complete, and current information (name, email, phone, address)

· Maintain confidentiality of your account credentials

· Immediately notify us of any unauthorized access

· You are responsible for all activities under your account

3.3 Account Restrictions

· One account per person

· Accounts are non-transferable and may not be sold or shared

· We may suspend or terminate accounts that violate these Terms

4. PRODUCTS AND SERVICES

4.1 Product Information

We strive to accurately display products, including descriptions, ingredients, colors, and images. However:

· Product colors may vary based on device screen settings

· Actual packaging may contain additional information

· Always read labels, warnings, and directions before use

4.2 Product Availability

· All products are subject to availability

· We reserve the right to discontinue products at any time

· We may limit quantities at our discretion

4.3 Mandatory Disclosures

· Country of Origin: Displayed per Legal Metrology Rules, 2011

· Importer Details: Provided for imported products

· Manufacturing Details: License numbers and batch information available

· Ingredients: Complete INCI ingredient lists provided

4.4 Beauty Product Guidelines

· Suitability: Results may vary based on individual factors

· Allergies: Check ingredient lists for known allergens; perform patch tests

· Shelf Life: Check PAO (Period After Opening) symbols and expiry dates

· Authenticity: 100% authentic products from authorized sources

4.5 Product Reviews

· User reviews reflect individual opinions

· We may remove content that violates our policies

· Reviews should not be considered professional advice

5. ORDERS AND PAYMENTS

5.1 Placing Orders

· Orders constitute an offer to purchase at stated prices

· Orders are confirmed upon receiving Order Confirmation email

· We reserve the right to cancel orders for product unavailability, pricing errors, payment issues, or suspected fraud

5.2 Order Processing

· Orders are processed within 24-48 business hours after successful payment confirmation

· Orders placed on Sundays or public holidays will be processed on the next business day

· During high-demand periods (sales, new launches, festivals), processing may take an additional 1-2 business days

5.3 Order Modifications

· Modifications may not be possible after order confirmation

· Cancellation requests must be made before shipment

· Orders cannot be cancelled once shipped

· Address changes can only be requested before dispatch

5.4 Pricing

· All prices in Indian Rupees (INR), inclusive of GST unless stated otherwise

· Prices subject to change without notice

· We may correct pricing errors and cancel incorrectly priced orders

5.5 Promotions and Discounts

· Subject to specific terms and conditions

· Offers cannot be combined unless explicitly stated

· Promotional codes are non-transferable with no cash value

5.6 Payment Methods

We accept:

· Credit/Debit Cards (Visa, Mastercard, American Express, RuPay)

· Net Banking

· UPI (Google Pay, PhonePe, Paytm, BHIM)

· Digital Wallets (Paytm, Mobikwik, Freecharge)

· EMI Options (through approved partners)

· Cash on Delivery (where available, subject to location and eligibility)

Payment Security: We do not store complete card information. Payments are processed through secure, PCI-DSS compliant gateways.

5.7 Cash on Delivery (COD)

· COD availability is subject to location and courier partner feasibility

· Additional COD charges of Rs. 100, if any, will be clearly mentioned at checkout

· ZXX reserves the right to disable COD for certain pin codes, high-value orders, or customers with repeated non-acceptance history

5.8 Bulk Orders

Orders exceeding reasonable personal use quantities may be refused. Products are for personal use only, not commercial resale.

6. SHIPPING AND DELIVERY

View detailed Shipping Policy →

6.1 Shipping Coverage

· We ship across India to serviceable pin codes only

· International shipping is not available at this time

· Orders can be delivered to residential, commercial, and select pickup addresses

6.2 Shipping Timelines

Estimated delivery timelines after dispatch:

· Metro Cities: 2-4 business days

· Tier 1 & Tier 2 Cities: 3-6 business days

· Remote & Non-Metro Locations: 5-8 business days

Delivery timelines are estimates, not guarantees, and may vary due to courier partner delays, weather conditions, public holidays, or unforeseen circumstances.

6.3 Shipping Charges

· Standard Shipping: Calculated at checkout based on location and order value

· Free Shipping: Available on select offers, promotions, or minimum order values (as displayed on the website)

· VIP Members: Complimentary shipping on all prepaid orders

· Shipping charges, if applicable, are non-refundable once an order has been shipped

6.4 Order Tracking

· Once your order is dispatched, tracking details will be shared via SMS, WhatsApp, and/or email

· Track your shipment in real time using the tracking link provided or through your ZXX account dashboard

6.5 Delivery Attempts

· Failed deliveries due to customer unavailability, incorrect address information, or refusal to accept may be returned to origin

· Re-shipping such orders may incur additional shipping charges

6.6 Partial Shipments

· In rare cases, items from the same order may be shipped separately due to inventory or logistics constraints

· Customers will receive separate tracking details for each shipment at no additional shipping cost

6.7 Delivery Inspection

· Inspect products upon delivery

· If the outer packaging appears damaged or tampered with at the time of delivery, please refuse to accept the package and inform our support team immediately

· For damaged, leaked, missing, or incorrect items, customers must raise a claim within 24 hours of delivery

· A clear unboxing video and supporting images are mandatory for all such claims

· Claims without required proof may not be eligible for approval

6.8 Address Modifications

· Address changes can only be requested before the order is dispatched

· Once shipped, we are unable to modify the delivery address

· ZXX is not responsible for delays or losses caused due to incorrect or incomplete address details provided by the customer

6.9 Return-to-Origin (RTO)

Orders returned to origin due to:

· Incorrect or incomplete address

· Customer unavailable

· Refusal to accept delivery

may not be eligible for free re-shipment. Refunds, if approved, will be processed after deducting applicable shipping and handling charges.

6.10 Risk of Loss

· Risk of loss transfers to you upon delivery to the courier

· Inspect products upon delivery and report damage immediately

6.11 Delivery Delays

We are not liable for delays caused by:

· Courier/logistics issues

· Natural disasters

· Incorrect address information

· Recipient unavailability

· Government restrictions

· Other circumstances beyond reasonable control (Force Majeure)

7. RETURNS AND REFUNDS

View detailed Return & Refund Policy →

7.1 Return Window

· Standard: 15 days from delivery date

· VIP Members: 20 days from delivery date

7.2 Returnable Items

Unopened Products - Full Refund/Exchange:

· Unopened, unused products in original packaging with intact seals, tags, and labels may be returned within the return window

Damaged, Defective, or Incorrect Products:

· Claims must be raised within 24 hours of delivery

· Mandatory unboxing video and clear supporting images required

· We will arrange replacement or refund at no additional cost

7.3 Non-Returnable Items

For health and hygiene reasons, opened or used haircare and skincare products cannot be resold and are therefore not eligible for return or exchange.

Additional non-returnable items:

· Free gifts or promotional items

· Items marked as "Final Sale" or explicitly marked as non-returnable on the product page

7.4 How to Initiate a Return

· WhatsApp: +91 - 98939 39388 (Instant response)

· Online Portal: info@zxxcosmo.com/returns (24/7)

· Email: info@zxxcosmo.com

· Phone: 98939 39388

What to Include:

· Order ID

· 2-3 product photos

· Unboxing video (mandatory for damage, leakage, or incorrect item claims)

· Reason for return

· Choose refund or exchange

7.5 Return Shipping

· Currently, return pickup is not available

· Customers are required to self-ship the product

· Shipping costs up to ₹150 will be reimbursed upon approval

· VIP Members: Complimentary return shipping nationwide

7.6 Refund Processing Timeline

· Approval: Within 24 hours of return request

· Inspection: Within 48 hours of receiving the returned product

· Refund Processing: 3-5 business days after inspection approval

· Bank Credit: Additional 2-7 working days, depending on your bank

· ZXX Wallet: Instant credit upon approval + 5% bonus

Indicative Processing Timeline:

· Day 0: Order delivered

· Day 1-15: Return request window (Day 1-20 for VIP Members)

· Day 16-17: Returned product received and inspected

· Day 18-22: Refund initiated

· Day 25-29: Amount credited to bank (timeline may vary depending on bank processing)

7.7 Refund Method

§ Approved refunds processed to original payment method

§ For COD orders, refunds via bank transfer (NEFT/IMPS)

§ Shipping charges non-refundable

7.8 Sale/Discounted Items

Sale or discounted items are non-returnable and non-exchangeable unless received damaged, defective, or incorrect. Claims must be raised within 24 hours of delivery with clear images and a mandatory unboxing video.

7.9 VIP Member Benefits

· Extended return window: 20 days

· Priority processing: 12-hour approval for standard returns

· Free return shipping nationwide

· Flexible policy with additional consideration for special circumstances

· Dedicated VIP helpline access

7.10 Inspection Disclaimer

· Refunds or replacements are subject to product inspection upon receipt at ZXX warehouse

· ZXX reserves the right to refuse returns that do not meet the above conditions

8. INTELLECTUAL PROPERTY

8.1 Ownership

The Platform and all Content are owned by ZXX or our licensors, protected by Indian and international intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license for personal, non-commercial use. You may not:

· Modify, copy, distribute, or create derivative works

· Reverse engineer or decompile any platform aspect

· Use automated systems (bots, scrapers)

8.3 Trademarks

"ZXX," our logos, and product names are trademarks of ZXX. You may not use our trademarks without prior written permission.

8.4 User-Generated Content

By submitting content (reviews, comments, photos, videos), you grant us a worldwide, perpetual, royalty-free license to use, reproduce, modify, and display such content. You represent that you own or have rights to submit such content.

8.5 Copyright Infringement

Report copyright infringement to info@zxxcosmo.com with identification of copyrighted work, your contact information, and a good faith statement that use is unauthorized.

If you believe content on our Platform infringes your copyright, report to info@zxxcosmo.com with:

Required Information:

· Identification of copyrighted work

· URL/location of infringing content on our Platform

· Your contact information (name, email, phone, address)

· Good faith statement that use is unauthorized

· Statement that information is accurate and you're authorized to act

· Your physical or electronic signature

Our Response:

· Review within 48 hours

· Remove infringing content if valid

· Notify the user who posted it

Repeat Infringer Policy:

Accounts with repeated violations will be terminated.

9. USER CONDUCT

9.1 Prohibited Activities

You shall NOT:

· Violate laws, regulations, or third-party rights

· Provide false or misleading information

· Engage in fraudulent transactions or commercial resale

· Attempt unauthorized access or introduce harmful code

· Harass, abuse, or harm others

· Manipulate reviews, ratings, or testimonials

· Abuse promotions or create multiple accounts

9.2 Consequences

We may suspend or terminate accounts, report illegal activities to authorities, and pursue legal action for violations.

10. PRIVACY AND DATA PROTECTION

10.1 Privacy Policy

Your submission of personal information through the store (website) is governed by our Privacy Policy, which can be viewed here: https://www.zxxcosmo.com/policies/privacy-policy

10.2 Data Collection

We collect:

· Personal information (name, email, phone, address)

· Payment information (processed by third-party gateways)

· Device/usage information

· Purchase history

10.3 Data Security

· Industry-standard security measures implemented

· Data encrypted during transmission using SSL/TLS protocols

· Regular security audits conducted

10.4 Your Rights

You have the right to:

· Access, correct, or delete your personal data

· Withdraw consent

· Opt-out of marketing communications

10.5 Cookies

We use cookies to enhance user experience. Manage preferences through browser settings.

What Are Cookies?

Cookies are small text files stored on your device to enhance your experience and Platform functionality.

Types of Cookies:

· Essential: Login, cart, security (required, cannot be disabled)

· Functional: Preferences, language, saved addresses

· Analytics: Usage tracking, performance monitoring (Google Analytics)

· Advertising: Personalized ads, retargeting (Google Ads, Facebook Pixel)

Managing Cookies:

Control through browser settings (Chrome, Safari, Firefox, Edge). Blocking non-essential cookies may affect cart, login, and personalization features.

Third-Party Cookies:

We use payment gateways, analytics, and advertising services with their own privacy policies.

For complete details, see our Privacy Policy or contact info@zxxcosmo.com

10.6 Electronic Communications

By using the Platform, you consent to receive electronic communications from us, including emails, SMS, WhatsApp messages, and push notifications. These may include order updates, promotional offers, and important account information. You authorize ZXX, its partners, and courier agencies to contact you via phone, SMS, email, or WhatsApp for order-related communications.

11. DISCLAIMERS AND WARRANTIES

11.1 Platform "AS IS"

The Platform is provided "AS IS" and "AS AVAILABLE." While we strive to provide a reliable, secure, and uninterrupted service, we cannot guarantee that the Platform will always be error-free, secure, or available at all times.

We make reasonable efforts to:

· Maintain platform security

· Minimize downtime

· Fix bugs promptly

· Protect your data

However, we do not warrant perfect, uninterrupted, error-free, or completely secure operation.

11.2 Product Disclaimers

· Not Medical Advice: Information is for general purposes only

· Individual Results: Product effectiveness varies

· Patch Testing: Strongly recommend patch tests before use

· Allergen Responsibility: Check ingredient lists for allergens

· Professional Consultation: Consult healthcare providers for specific concerns

11.3 Warranty Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR PURPOSE.

11.4 Consumer Protection Rights

Nothing herein limits your statutory rights under the Consumer Protection Act, 2019.

11.5 Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of service of any third-party sites. Your use of third-party sites is at your own risk.

12. LIMITATION OF LIABILITY

12.1 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZXX SHALL NOT BE LIABLE FOR:

· Indirect, incidental, special, consequential, or punitive damages

· Loss of profits, revenue, or data

· Service interruptions

12.2 Product Liability Exclusions

Not liable for:

· Allergic reactions (unless caused by manufacturing defects)

· Improper use

· Use beyond expiration dates

· Pre-existing conditions

12.3 Force Majeure

Not liable for delays caused by circumstances beyond reasonable control, including but not limited to:

· Natural disasters

· Pandemics

· Strikes

· Government restrictions

· Courier partner disruptions

13. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless ZXX, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:

· Your violation of these Terms

· Your violation of applicable laws or regulations

· Your violation of third-party rights (intellectual property, privacy, publicity)

· Your misuse of the Platform or Products

· Your fraudulent activities or unauthorized transactions

· Your user-generated content (reviews, photos, videos)

· Your failure to provide accurate information

Your Obligations:

· Cooperate with our defense of claims

· Not settle claims without our written consent

· Cover all costs including attorney fees and court expenses

This indemnification survives termination of your account and these Terms.

14. GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of India.

15. CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these Terms of Service constitutes acceptance of those changes

16. GENERAL PROVISIONS

16.1 Entire Agreement

These Terms, together with our Privacy Policy, Return Policy, and Shipping Policy, constitute the entire agreement.

16.2 Amendments

We may modify these Terms at any time. Material changes will be notified. Continued use constitutes acceptance.

16.3 Termination

By You: Terminate anytime by contacting info@zxxcosmo.com

By Us: We may suspend or terminate accounts immediately for:

· Violations

· Fraudulent activity

· Non-payment

· Abusive behavior

· Repeated non-acceptance of COD orders

16.4 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely matches the intent of the original provision.

17. Contact Information

Business Name: ZXX beauty brand
Email: info@zxxcosmo.com
Business Address: B-38, Majlis Park, Adarsh Nagar, New Delhi - 110033, India
Business Phone Number: +91-98939 39388
Business Registration Number: +91-98939 39388

· Working Hours: Monday-Saturday, 10:00 AM - 6:00 PM IST

· Live Chat: Available on website

ACKNOWLEDGMENT

BY USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM.

Last Updated: January 2026 | Policy Version: 1.0