GENERAL BRAND & PRODUCT QUESTIONS

What is ZXX, and what products do they offer?  

ZXX is an Indian beauty brand offering two specialized ranges: Hair2Heart haircare (shampoo, mask, serum) and Skin2Soul skincare (face wash, face serum, face cream). What makes ZXX unique is that our Hair2Heart products work on both chemically treated and natural hair, while our lightweight hair serum provides all-day shine without greasiness. All products are formulated for Indian skin and hair types.

Can I use ZXX products on chemically treated hair and coloured hair?  

Yes! This is ZXX's key strength. Our Hair2Heart range is specifically formulated to be safe and effective on all types of chemically treated hair, including colored hair, keratin-treated hair, rebonded hair, botox, nanoplastia, straightened hair, permed hair, bleached hair, and highlighted hair. The sulfate-free, gentle formulations won't strip color or compromise your treatments.

Are ZXX products cruelty-free and suitable for sensitive skin?  

Yes! All ZXX products are 100% cruelty-free. We never test on animals. Our Skin2Soul range is dermatologically tested and formulated with sensitive skin in mind, free from harsh chemicals, parabens, and sulphates. Many customers with sensitive, reactive skin use our products successfully without irritation.

Where can I buy ZXX Beauty products online in India?  

ZXX Beauty products are available for purchase on our official website with delivery across India. We ship to all major cities, including Delhi, Mumbai, Bangalore, Hyderabad, Chennai, Kolkata, and Pune, as well as tier 2 and tier 3 cities. Standard delivery takes 3-7 business days depending on your location.

What makes ZXX different from other Indian beauty brands?  

ZXX stands out because our Hair2Heart serum is lightweight and non-greasy (unlike heavy serums that weigh hair down), our shampoo and hair mask work on both treated and natural hair, and our entire range is formulated specifically for Indian climate conditions. We focus on inclusive beauty products that work for everyone, people of all ages, and not just specific hair or skin types.

HAIR2HEART - HAIRCARE RANGE

What is the best hair serum for chemically treated hair in India?  

The Hair2Heart Serum is specifically designed for chemically treated hair. It's lightweight, non-greasy, and safe for coloured, keratin-treated, and straightened hair. Unlike heavy serums, it provides all-day shine without weighing hair down or leaving residue. The formula contains argan oil and keratin proteins that repair damage while protecting treated hair from further harm.

Is ZXX hair serum good for natural hair too?  

Absolutely! While Hair2Heart Serum is specially formulated for chemically treated hair, it works beautifully on natural, virgin hair as well. It enhances your hair's natural texture, adds shine, controls frizz, and protects from environmental damage – all without making hair greasy or heavy. It's truly versatile for all hair types.

Does ZXX hair serum make hair greasy or oily?  

No! This is what makes ZXX Hair2Heart Serum special. It's an ultra-lightweight, non-greasy formula that absorbs quickly into hair. You can apply it in the morning, and your hair stays fresh, shiny, and touchably soft all day without any oily or sticky feeling. Perfect for fine hair, thin hair, and anyone who hates heavy, greasy serums.

How often should I use a hair mask for damaged hair?  

For best results with ZXX Hair2Heart Mask, use it 1-2 times per week. If you have severely damaged, dry, or chemically treated hair, use it twice weekly. For healthy hair maintenance, once a week is sufficient. Apply to clean, damp hair, leave for 10-15 minutes, then rinse thoroughly for deeply conditioned, silky hair.

Is sulfate-free shampoo better for colored hair?  

Yes! Sulphates (SLS/SLES) are harsh cleansing agents that strip hair colour and natural oils. ZXX Hair2Heart Shampoo is sulphate-free, paraben-free, silicon-free, and gentle enough for daily use. It cleanses effectively without fading colour or damaging chemically treated hair, making it ideal for maintaining vibrant, healthy hair colour longer.

What hair products work on both treated and natural hair?  

ZXX Hair2Heart is uniquely formulated to work on both chemically treated hair (coloured, keratin, botox, nanoplastia, highlights, straightened, permed) and natural, untreated hair. The gentle, nourishing ingredients strengthen, repair, and protect all hair types without causing buildup or weighing hair down. This versatility makes it perfect for households where different family members have different hair treatments.

What are the best ingredients for damaged hair repair?  

ZXX Hair2Heart products contain proven damage-repair ingredients:
• Argan Oil: Rich in vitamin E and fatty acids for deep nourishment
• Keratin Proteins: Rebuild damaged hair structure
• Panthenol (Vitamin B5): Adds moisture and prevents breakage
• Natural Botanical Extracts: Nourish scalp and strengthen roots
• Squalene: Protects and smooths hair cuticle
These ingredients work together to repair, strengthen, and restore damaged hair health.

Will hair serum weigh down fine or thin hair?  

ZXX Hair2Heart Serum is specifically designed to be feather-light and perfect for fine, thin hair. Unlike traditional heavy serums, it adds shine, smoothness, and frizz control without weighing hair down or making it look flat. Use just 1-2 pumps for fine hair to get all the benefits while maintaining volume.

How much hair serum should I apply daily?  

Application guide:
• Short/Fine Hair: 1-2 pumps
• Medium Length: 2-3 pumps
• Long/Thick Hair: 3-4 pumps
Apply to damp or dry hair, focusing on mid-lengths to ends. Avoid roots. The lightweight formula spreads easily, so start with less; you can always add more if needed.

Can I use a hair mask as a leave-in conditioner?  

ZXX Hair2Heart Mask is designed as a rinse-out deep conditioning treatment for best results. For leave-in conditioning, we recommend using Hair2Heart Serum instead, which is specifically formulated for all-day leave-in use. If you have very dry or coarse hair, you can apply a tiny amount of mask (pea-sized) to damp ends only.

Are silicone-free hair products better?  

ZXX Hair2Heart Shampoo and Mask are silicone-free to prevent buildup. Our serum contains minimal water-soluble silicones that provide shine and smoothness without heavy buildup. These wash out easily with regular shampooing and don't weigh hair down like traditional silicones, giving you the best of both worlds.

How long does it take to see results from hair care products?  

Most customers notice immediate benefits after first use – softer, shinier, more manageable hair. For deeper transformation like improved strength, reduced breakage, and healthier texture, you'll see progressive results over 2-4 weeks of consistent use. Damaged hair takes time to repair, but regular use of ZXX Hair2Heart shampoo, mask and serums shows continuous improvement.

Best shampoo after keratin treatment?  

Zxx Hair2heart aftercare combo is specially designed for treated hairs. So, you can use this after keratin treatment.

What Is a Sulfate-Free Shampoo?  

Sulphate free shampoo are those shampoo which are formulated without harsh sulphate detergents.

Which Shampoo Should You Use After a Nanoplastia Treatment?  

After any hair treatment, use sulphate-free shampoo. And ZXX aftercare shampoo is specially designed for treated hair.

ORDERING, SHIPPING & RETURNS

Does ZXX ship all over India? What are the delivery charges?  

Yes! We ship pan-India to all locations. Delivery Timeline:
• Metro Cities (Delhi, Mumbai, Bangalore, etc.): 3-5 business days
• Tier 2 Cities: 4-6 business days
• Remote Areas: 5-7 business days
Free shipping on orders above ₹1499. Tracking number provided. During festive seasons, delivery may take slightly longer.

What is ZXX's return and exchange policy?  

Return Policy:
• Returns within 7 days of delivery for unopened, unused products
• Exchanges available for damaged/defective products within 7 days
• Refunds processed within 7-10 business days after return
• Contact customer service with order number and reason
Note: Opened products cannot be returned for hygiene reasons (unless defective).

How long does ZXX delivery take in India?  

Standard Delivery:
• Metro Cities: 3-5 business days
• Other Cities: 4-7 business days
• We dispatch within 24-48 hours (excluding Sundays/holidays)
• Tracking number sent via email/SMS
• Festive/sale periods may have slight delays
Order before 2 PM for same-day dispatch (working days only).

SAFETY, CERTIFICATIONS & PRODUCT INFORMATION

Are ZXX products dermatologically tested and safe?  

Yes! All ZXX products undergo rigorous dermatological testing to ensure safety and efficacy. We test for:
• Skin and scalp compatibility
• Allergic reactions and irritation
• Stability and quality consistency
• International safety standards compliance
Our products follow good manufacturing practices (GMP) and are safe for daily use.

What is the shelf life of ZXX products? How should I store them?  

Shelf Life:
• Unopened: 24-30 months from manufacturing (check packaging)
• After Opening: Use within 12 months for best results

Storage Tips:
• Store in cool, dry place away from direct sunlight
• Keep bottles tightly closed when not in use
• Avoid high humidity (if possible)
• Don't expose to extreme temperatures
• Check PAO (Period After Opening) symbol on packaging

Proper storage, maintains product effectiveness and quality!

ADDITIONAL FREQUENTLY ASKED QUESTIONS

Does hair serum help with frizzy hair control?  

Yes! ZXX Hair2Heart Serum is excellent for frizz control. The lightweight formula smooths hair cuticles, locks in moisture, and creates a protective barrier against humidity—all without greasiness.
Apply 2-3 pumps to damp or dry hair to tame frizz and flyaways for smooth, manageable hair all day.

Can I use hair serum on dry hair or only wet hair?  

You can use ZXX Hair2Heart Serum on both damp and dry hair! Apply to damp hair after washing for heat protection and shine. Use on dry hair anytime to refresh shine, smooth frizz, and add definition. The versatile formula works beautifully either way without heaviness.

How to choose the right hair care products for your hair type?  

Consider these factors:
• Hair Type: Fine, thick, curly, straight, wavy
• Hair Condition: Natural, colored, treated, damaged
• Scalp Type: Oily, dry, normal, sensitive
• Climate: Humid, dry, changing seasons

ZXX Hair2Heart works for all hair types and conditions, making it an easy, versatile choice for everyone.

Are ZXX products suitable for both men and women?  

Absolutely! All ZXX products are unisex and work equally well for men and women. ZXX Hair2Heart addresses universal hair concerns (damage, frizz, dryness), while ZXX Skin2Soul targets common skin concerns (ageing, dullness, sensitivity) that affect everyone. Great beauty products aren't gendered; they're effective...!

Contact ZXX?  

• Email: info@zxxcosmo.com
• WhatsApp: 9893939388
• Instagram: zxxcosmo
• Hours: Monday-Saturday, 10am - 6pm IST

We're here to help you on your beauty journey!