GENERAL BRAND & PRODUCT QUESTIONS

What is ZXX, and what products do they offer?  

ZXX is an Indian beauty brand offering two specialized ranges: Hair2Heart haircare (shampoo, mask, serum) and Skin2Soul skincare (face wash, face serum, face cream). What makes ZXX unique is that our Hair2Heart products work on both chemically treated and natural hair, while our lightweight hair serum provides all-day shine without greasiness. All products are formulated for Indian skin and hair types.

Can I use ZXX products on chemically treated hair and coloured hair?  

Yes! This is ZXX's key strength. Our Hair2Heart range is specifically formulated to be safe and effective on all types of chemically treated hair, including colored hair, keratin-treated hair, rebonded hair, botox, nanoplastia, straightened hair, permed hair, bleached hair, and highlighted hair. The sulfate-free, gentle formulations won't strip color or compromise your treatments.

Are ZXX products cruelty-free and suitable for sensitive skin?  

Yes! All ZXX products are 100% cruelty-free. We never test on animals. Our Skin2Soul range is dermatologically tested and formulated with sensitive skin in mind, free from harsh chemicals, parabens, and sulphates. Many customers with sensitive, reactive skin use our products successfully without irritation.

Where can I buy ZXX Beauty products online in India?  

ZXX Beauty products are available for purchase on our official website with delivery across India. We ship to all major cities, including Delhi, Mumbai, Bangalore, Hyderabad, Chennai, Kolkata, and Pune, as well as tier 2 and tier 3 cities. Standard delivery takes 3-7 business days depending on your location.

What makes ZXX different from other Indian beauty brands?  

ZXX stands out because our Hair2Heart serum is lightweight and non-greasy (unlike heavy serums that weigh hair down), our shampoo and hair mask work on both treated and natural hair, and our entire range is formulated specifically for Indian climate conditions. We focus on inclusive beauty products that work for everyone, people of all ages, and not just specific hair or skin types.

HAIR2HEART - HAIRCARE RANGE

What is the best hair serum for chemically treated hair in India?  

The Hair2Heart Serum is specifically designed for chemically treated hair. It's lightweight, non-greasy, and safe for coloured, keratin-treated, and straightened hair. Unlike heavy serums, it provides all-day shine without weighing hair down or leaving residue. The formula contains argan oil and keratin proteins that repair damage while protecting treated hair from further harm.

Is ZXX hair serum good for natural hair too?  

Absolutely! While Hair2Heart Serum is specially formulated for chemically treated hair, it works beautifully on natural, virgin hair as well. It enhances your hair's natural texture, adds shine, controls frizz, and protects from environmental damage – all without making hair greasy or heavy. It's truly versatile for all hair types.

Does ZXX hair serum make hair greasy or oily?  

No! This is what makes ZXX Hair2Heart Serum special. It's an ultra-lightweight, non-greasy formula that absorbs quickly into hair. You can apply it in the morning, and your hair stays fresh, shiny, and touchably soft all day without any oily or sticky feeling. Perfect for fine hair, thin hair, and anyone who hates heavy, greasy serums.

How often should I use a hair mask for damaged hair?  

For best results with ZXX Hair2Heart Mask, use it 1-2 times per week. If you have severely damaged, dry, or chemically treated hair, use it twice weekly. For healthy hair maintenance, once a week is sufficient. Apply to clean, damp hair, leave for 10-15 minutes, then rinse thoroughly for deeply conditioned, silky hair.

Is sulfate-free shampoo better for colored hair?  

Yes! Sulphates (SLS/SLES) are harsh cleansing agents that strip hair colour and natural oils. ZXX Hair2Heart Shampoo is sulphate-free, paraben-free, silicon-free, and gentle enough for daily use. It cleanses effectively without fading colour or damaging chemically treated hair, making it ideal for maintaining vibrant, healthy hair colour longer.

What hair products work on both treated and natural hair?  

ZXX Hair2Heart is uniquely formulated to work on both chemically treated hair (coloured, keratin, botox, nanoplastia, highlights, straightened, permed) and natural, untreated hair. The gentle, nourishing ingredients strengthen, repair, and protect all hair types without causing buildup or weighing hair down. This versatility makes it perfect for households where different family members have different hair treatments.

What are the best ingredients for damaged hair repair?  

ZXX Hair2Heart products contain proven damage-repair ingredients:
• Argan Oil: Rich in vitamin E and fatty acids for deep nourishment
• Keratin Proteins: Rebuild damaged hair structure
• Panthenol (Vitamin B5): Adds moisture and prevents breakage
• Natural Botanical Extracts: Nourish scalp and strengthen roots
• Squalene: Protects and smooths hair cuticle
These ingredients work together to repair, strengthen, and restore damaged hair health.

Will hair serum weigh down fine or thin hair?  

ZXX Hair2Heart Serum is specifically designed to be feather-light and perfect for fine, thin hair. Unlike traditional heavy serums, it adds shine, smoothness, and frizz control without weighing hair down or making it look flat. Use just 1-2 pumps for fine hair to get all the benefits while maintaining volume.

How much hair serum should I apply daily?  

Application guide:
• Short/Fine Hair: 1-2 pumps
• Medium Length: 2-3 pumps
• Long/Thick Hair: 3-4 pumps
Apply to damp or dry hair, focusing on mid-lengths to ends. Avoid roots. The lightweight formula spreads easily, so start with less; you can always add more if needed.

Can I use a hair mask as a leave-in conditioner?  

ZXX Hair2Heart Mask is designed as a rinse-out deep conditioning treatment for best results. For leave-in conditioning, we recommend using Hair2Heart Serum instead, which is specifically formulated for all-day leave-in use. If you have very dry or coarse hair, you can apply a tiny amount of mask (pea-sized) to damp ends only.

Are silicone-free hair products better?  

ZXX Hair2Heart Shampoo and Mask are silicone-free to prevent buildup. Our serum contains minimal water-soluble silicones that provide shine and smoothness without heavy buildup. These wash out easily with regular shampooing and don't weigh hair down like traditional silicones, giving you the best of both worlds.

How long does it take to see results from hair care products?  

Most customers notice immediate benefits after first use – softer, shinier, more manageable hair. For deeper transformation like improved strength, reduced breakage, and healthier texture, you'll see progressive results over 2-4 weeks of consistent use. Damaged hair takes time to repair, but regular use of ZXX Hair2Heart shampoo, mask and serums shows continuous improvement.

SKIN2SOUL - SKINCARE RANGE

What is ZXX, and what products do they offer?  

ZXX is an Indian beauty brand offering two specialized ranges: Hair2Heart haircare (shampoo, mask, serum) and Skin2Soul skincare (face wash, face serum, face cream). What makes ZXX unique is that our Hair2Heart products work on both chemically treated and natural hair, while our lightweight hair serum provides all-day shine without greasiness. All products are formulated for Indian skin and hair types.

Can I use ZXX products on chemically treated hair and coloured hair?  

Yes! This is ZXX's key strength. Our Hair2Heart range is specifically formulated to be safe and effective on all types of chemically treated hair, including colored hair, keratin-treated hair, rebonded hair, botox, nanoplastia, straightened hair, permed hair, bleached hair, and highlighted hair. The sulfate-free, gentle formulations won't strip color or compromise your treatments.

Are ZXX products cruelty-free and suitable for sensitive skin?  

Yes! All ZXX products are 100% cruelty-free. We never test on animals. Our Skin2Soul range is dermatologically tested and formulated with sensitive skin in mind, free from harsh chemicals, parabens, and sulphates. Many customers with sensitive, reactive skin use our products successfully without irritation.

Where can I buy ZXX Beauty products online in India?  

ZXX Beauty products are available for purchase on our official website with delivery across India. We ship to all major cities, including Delhi, Mumbai, Bangalore, Hyderabad, Chennai, Kolkata, and Pune, as well as tier 2 and tier 3 cities. Standard delivery takes 3-7 business days depending on your location.

What makes ZXX different from other Indian beauty brands?  

ZXX stands out because our Hair2Heart serum is lightweight and non-greasy (unlike heavy serums that weigh hair down), our shampoo and hair mask work on both treated and natural hair, and our entire range is formulated specifically for Indian climate conditions. We focus on inclusive beauty products that work for everyone, people of all ages, and not just specific hair or skin types.

PRODUCT USAGE & SKINCARE ROUTINE

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ORDERING, SHIPPING & RETURNS

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SAFETY, CERTIFICATIONS & PRODUCT INFORMATION

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ADDITIONAL FREQUENTLY ASKED QUESTIONS

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